Frequently asked questions
Clear answers about our mobile tyre service, callouts, fitment, aftercare and what to have ready.
What vehicles do you support?+
We support any car, van or trailer up to 3.5T, subject to safe access and appropriate tyre or part availability.
How quickly can you reach me?+
Our vans are positioned across the East Midlands and we aim for around 30 minutes on average when traffic, distance and availability allow. Call to check if a van is already nearby.
Are emergency tyre callouts available 24/7?+
Yes. Emergency mobile callouts are available day and night. Workshop hours are 8am to 5pm; outside these hours we are callout only.
What tyre is fitted as standard?+
A suitable budget tyre is fitted as standard unless you request otherwise. Premium tyres are available upon request and subject to stock availability.
What information must I provide?+
You are responsible for providing accurate vehicle and tyre information, including whether the vehicle requires run-flat or electric-vehicle-specific tyres. Incorrect information may result in an additional attendance or charge.
Can you fit two tyres in one visit?+
Yes. Two tyres are no problem and you pay one callout charge when both are fitted during the same attendance.
Can all punctures be repaired?+
No. A repair depends on the damage position and size, tyre condition, tread depth and whether the tyre has been driven while flat. We only repair when it is safe and suitable.
How do you record the condition of my wheels?+
We take photographs before and after relevant wheel or tyre work. This creates a clear condition record and helps prevent unfounded damage claims.
Do I need to check the wheel nut torque after fitting?+
Yes. The driver is responsible for having the wheel nut torque rechecked after 20 miles of driving following wheel removal or refitting.
What if manufacturer tyre specifications are unavailable?+
We fit tyres to manufacturer specification where available. If that information cannot be confirmed, we fit a suitable like-for-like tyre based on the tyre currently fitted and the information you provide.
Can WhatsApp send my selected photo automatically?+
No. Browser security prevents the website from attaching a file to WhatsApp automatically. When WhatsApp opens, please attach the tyre photo before sending your message.
Where can you attend?+
We attend safe roadside locations, homes, workplaces, depots, farms and yards across Lincolnshire and the East Midlands.
Need help now?
Call with your location and vehicle details. We will confirm the quickest available response.